The sandals were exactly as described quality made and perfect fit! Kept me informed every step of the way from ordering to delivery. Will definitely be ordering more styles. Keep up the great work
Jerusalem Sandals Reviews 2,066
•
4.5
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Product received in a timely manner, in good condition. Unfortunately, I have to return the sandals because of their fit. Hoping to receive my refund in as timely a manner as my purchase.
I really enjoyed the wide variety and quality of items to choose from. The return process was very easy and helpful to make sure that I had the sandals that I would be happy and proud to wear. I love my Aron sandals!
The sandals looked great and are well made. Unfortunately they did not fit right for my feet. I was impressed with the return policy. It was simple and clear and I received timely emails regarding the progress of the return. I was very satisfied with their service and would recommend them.
Company details
- #23 of 72 best companies in Shoe Store
- #46 of 108 best companies in Fashion Accessories Store
- #11 of 22 best companies in Handbags Shop
- #2 of 9 best companies in Leather Goods Store
Written by the company
Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.
Contact info
Kester Ave 5924, 91411, Van Nuys, United States
- Support@jerusalemsandals.com
- jerusalemsandals.com
4.5
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
Verified
Items brought are comfortable and looks…
Items brought are comfortable and looks very good wearing them.
Date of experience: March 14, 2025
Verified
Had to return sandals & haven’t…
Had to return sandals & haven’t received my refund😡
Date of experience: March 12, 2025
Reply from Jerusalem Sandals
Hi Tricia,
Thanks for reaching out, and we’re truly sorry for the delay. We did experience a brief backlog which affected some of our return processing times. However, we’re happy to confirm that your refund has now been processed. You should see the amount reflected in your account shortly.
We appreciate your patience and understanding, and if you have any further questions, feel free to reach out to our support team directly.
Warm regards,
Phil
Verified
I really enjoyed the wide variety and…
I really enjoyed the wide variety and quality of items to choose from. The return process was very easy and helpful to make sure that I had the sandals that I would be happy and proud to wear. I love my Aron sandals!
Date of experience: March 21, 2025
Verified
Great sandals
Great sandals. Slightly tight initially but stretched to fit perfectly. Highly recommend.
Date of experience: March 21, 2025
Verified
Beautiful sandles and fast delivery
Beautiful sandles and fast delivery. Perfect!!!!
Date of experience: March 21, 2025
Verified
I love love love my Jerusalem sandals,
I love love love my Jerusalem sandals,
Very comfy and great workmanship.
Thank you for a great product.
Blessings🤗
Date of experience: March 21, 2025
Verified
Product received in a timely manner
Product received in a timely manner, in good condition. Unfortunately, I have to return the sandals because of their fit. Hoping to receive my refund in as timely a manner as my purchase.
Date of experience: March 13, 2025
Verified
Great quality of construction with…
Great quality of construction with absolute comfort
Date of experience: March 20, 2025
Verified
Great Sandals Great Service
The sandals were exactly as described quality made and perfect fit! Kept me informed every step of the way from ordering to delivery. Will definitely be ordering more styles. Keep up the great work
Date of experience: March 20, 2025
Verified
The fit is nearly perfect
The fit is nearly perfect. Too cool to wear them out just yet. But I like the way they look.
Date of experience: March 20, 2025
Verified
The delivery was prompt and the product…
The delivery was prompt and the product is of good quality!!!
Date of experience: March 19, 2025
Verified
The sandals are 1 size smaller than…
The sandals are 1 size smaller than marked. Shipment back was 1/3 of the price I paid for both pairs. Wasn’t refunded. The quality otherwise was good
Date of experience: March 18, 2025
Verified
Love the style and the quality only for those with wide feet
Love the style and the quality. But the sandals are so wide that my feet swim in them.
Date of experience: March 18, 2025
Verified
Impressed with Customer Service
The sandals looked great and are well made. Unfortunately they did not fit right for my feet. I was impressed with the return policy. It was simple and clear and I received timely emails regarding the progress of the return. I was very satisfied with their service and would recommend them.
Date of experience: March 10, 2025
Verified
It arrived very quickly
It arrived very quickly, it's made of very nice leather, my husband loved it.
Date of experience: March 17, 2025
Verified
Measurements are off, sandals run small.
My husband measured his feet according to the instructions on the website, ordered his correct size, and the sandals that arrived were way too small.
Date of experience: March 10, 2025
Reply from Jerusalem Sandals
Thank you for your feedback. We want to clarify that the measurements provided on our website reflect the sole length of the sandals, not the foot length. You can measure the sole of the sandals you received to confirm that it matches the listed size. For the best fit, we recommend using our AI-powered foot scanner on the product page, which matches your feet with the correct size. If the fit still isn’t right, we offer free returns or exchanges and would be happy to assist you in finding the perfect pair. Please feel free to reach out.
Verified
The sandals are without a doubt the…
The sandals are without a doubt the most comfortable shoes I have ever worn. I normally wear a size 10 men’s, and that is what I ordered. I really need a half size larger, but they don’t have half sizes. I will be returning for a size 11 men’s. I hope they fit cuz I love them
Date of experience: March 07, 2025
Verified
Still trying to break them in
Still trying to break them in, on time for the summer wear. Feel like I’m walking with Jesus. Thank you Jerusalem sandals, my brother sold my last pair.
Date of experience: March 07, 2025
Verified
Thanks for the fast delivery
Thanks for the fast delivery, I really appreciate that.
Date of experience: March 14, 2025
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