Jerusalem Sandals 

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Feet 😝

The way the sandals form to your feet make them flex a certain way that’s healthier and more natural for your feet than any other sandals.

Date of experience: February 03, 2025



Rated 5 out of 5 stars

Will purchase again!

Such well-made shoes. The interactions I've had with company are pleasantly sincere. Looking forward to the next style shoe I'm going to purchase.

Date of experience: January 27, 2025



Rated 1 out of 5 stars

I pre ordered two pairs of sandals and…

I pre ordered two pairs of sandals and never got updates on anything. Should have arrived 45 days after, however it took two and a half months, yet the same model and size was available for sale online with immediate shipping/ delivery. Quite frustrating.
Called and left messages and never got a call or email whatsoever with at least an update.
The color is different. I've been burning these sandals regularly every few years when I wear them out and the brown color changed dramatically, it's almost black and the sizing is different. I'm returning/exchanging them.
Honestly, is the quality of these sandals wasn't what I learned I prefer over the years, I wouldn't purchase again.
Love the product, and adore that it is Palestinian made, but horrible customer service.

Date of experience: February 03, 2025


Reply from Jerusalem Sandals

Dear Marinette

We sincerely apologize for the delay and any frustration it caused. Your sandals were custom-made as per your request, but unfortunately, a system glitch prevented them from being shipped on time. We have since resolved this issue to ensure smoother processing in the future.

We also searched our records and couldn’t find any emails or requests from you, which we truly regret. For any future inquiries, please reach out to us at support@jerusalemsandals.com—this will open a ticket in our system, allowing us to track and respond promptly.

Regarding the color and sizing differences, we understand how important consistency is, especially when you’ve been a loyal customer for years. Leather can sometimes have natural variations due to the tanning process, but we want to make sure you're fully satisfied. We are happy to assist with your return or exchange to ensure you get exactly what you expect.

We deeply appreciate your love for our sandals and the craftsmanship behind them. Your feedback helps us improve, and we genuinely hope to provide you with a better experience in the future.

Best,
Phil
Customer Support Team
Jerusalem Sandals


Rated 5 out of 5 stars

Michael slide sandal for indoors

The "Michael slide" sandal was exactly what I expected based on both the picture and description. Ordering was easy and the shipment arrived timely and in good condition.

Date of experience: January 16, 2025



Rated 5 out of 5 stars

Good Quality Sandals that Are Well Made and Beautful

I really like the foot sizer feature on the website that allows you to get a custom fit for your sandals. My sandals fit quite well so far. Initially, they feel comfortable but it won’t be until the summertime when I can really give them a workout. Communication for shipping is great. My sandals are well made and the leather color is rich and beautiful.

Date of experience: January 14, 2025



Rated 5 out of 5 stars

Comfortable/stylish

My experience was great and still is because my sandals are stylish, well-made, comfortable, and of good quality. Many people want to know where I purchased them. I was so delighted I purchased another in a different color immediately after I received my first pair.

Date of experience: January 09, 2025



Rated 5 out of 5 stars

These leather sandles for a while, Jackpot!

I have been looking for these leather sandals for a while, and because I live on a remote island it has not been very easy to get hold of any, when I came across Jerusalem Sandals, I immediately ordered, my shipment tracking was well documented and I was kept in the loop all along the process, it even arrived 24hr prior to the initial date.
The sandals are made from good genuine leather, the buckles will need to stand the test of time, I like the design, they are very comfortable, and the size is exact what ordered. Recommended purchase, I had hoped to get it in TAN colour as well, hopefully they might consider a few colour variants.

Date of experience: January 20, 2025



Rated 5 out of 5 stars

Fabulous Quality!

Great customer service if you have any questions. I love my clogs. They fit comfortable right out of the box. Premium leather, awesome craftsmanship. I have worn them everyday since I got them. I will be ordering again.

Date of experience: December 31, 2024



Rated 1 out of 5 stars

Size small and you didn’t clearly…

Size small and you didn’t clearly mention that free return only inside USA so what I bought it’s useless to me cause i am out of USA and the cost of the shipping equal the cost of the sandals not worth it

Date of experience: January 28, 2025


Reply from Jerusalem Sandals

Dear Abdullah, Thank you for your feedback. We truly apologize for any confusion. We strive to be as transparent as possible about our return policy. As a USA-based brand shipping from California, we clearly state that free returns are only available within the USA. This information is prominently displayed on our homepage, the product page, our shipping page, and our returns policy page. We understand how frustrating this may be, and we appreciate your understanding. If you have any other concerns, please feel free to reach out to our customer support team.


Rated 5 out of 5 stars

Great craftsmanship and fit!

I really appreciated the great photos of their styles. The delivery was fast and accurate. They fit me perfectly the first time too!

Date of experience: January 06, 2025



Rated 5 out of 5 stars

THANKYOU for helping me with size…

THANKYOU for helping me with size mistake and getting the new pair out fast love ❤️ love 💕 these mule shoes so comfortable walking on pillows when I go to work thank you thank you just need a return label so I can give you the wrong size back. Thank you.heidi 👍👍

Date of experience: December 27, 2024



Rated 4 out of 5 stars

Customer service was very good and…

Customer service was very good and shipping was fast. My shoes are well made and very comfortable with socks. If I wear them too long without the rubbing hurts my toes.

Date of experience: January 20, 2025



Rated 5 out of 5 stars

Excellent customer service.

I have multiple pairs of footwear and even a backpack. I had one question about an order last month and they answered and solved the dilemma right away. Quality products with a very satisfactory employee team. Highly recommend this company.

Date of experience: November 04, 2024



Rated 5 out of 5 stars

Good Company and People .

I had to return a pair due to an error on my part in choice. Customer service representative Michael displayed genuine concern about my situation. He made sure that everything was taken care of in a timely manner so that I received what I really wanted. The product and people are of excellent quality. I will continue to purchase from them. #Daniel #Olivia #Petra #Gemma #himone #methree

Date of experience: October 02, 2024