We know making a purchase is an important decision and we want you to have as much information as possible to make a confident decision on your best size. Our size guide measurements in 2 ways: body measurements & garment measurements. Below you will find body measurements and tips on how to use this guide. You will also find garment measurements on the individual product pages for each style when you are shopping with us. Start shopping here.
On each product page you'll note the fit is described as regular, oversized, or relaxed. Please use these descriptions as a guide when making your choice for the best fit.
Regular - Softly and comfortably shapes the body, but not tight or restricting. A classic fit that is true to size.
Relaxed - A bit looser fit than regular. Overall ease and comfort throughout the garment. True to size.
Oversized - The most generous cut with a more roomy look. Purchase one size smaller for a true to size fit.
View our standardized sizing guide and how to measure here. Still need sizing help? Reach our to our fit and styling experts at info@tradlands.com.
We took years of feedback on the best-selling Nico Dress, kept everything our customers loved, now updated in a true-to-size fit with an elegant back button closure for easy on and off. The sizing is cohesive with the rest of our collection so you can now order your true size.
First and foremost, we recommend following our size guide to find your best fit for all of our products, including the Nico 2.0 Dress. Additional garment measurements are available on the product page.
If you purchased an original Nico Dress — and likely had to size down — you can now order your true size for the best fit. The Nico Dress 2.0 was engineered to be a relaxed fit, true-to-size.
In addition we have added a simple and sophisticated back button closure so it is easy to pop on and off over your head.
While the fit and details of this dress have improved, the heart of this best-selling dress remains: it's a fresh and modern twist on a classic silhouette that moves as beautifully as it wears.
If you have more questions regarding sizing, don’t hesitate to reach out to our team!
The team at Tradlands is here to help you no matter what and you can always reach out to us with questions. If you’re confused with any of this information or believe you have an exceptional case, get in touch and we will help in any way that we can.
⚠️ Experiencing a delivery delay? Get more details below.
Domestic Shipping
We offer FREE Standard shipping (estimated 4-10 business days) in the US on orders over $150. This option will be available as soon as your order totals $150 or more. If you would like faster shipping, you have the option of Expedited or Express at checkout for a fee.
International Shipping
We offer FREE International shipping everywhere in the world on orders over $150. For orders under $150, we offer flat rate shipping of $24.95 for all available shipping destinations.. Delivery time is typically an estimated 10 to 15 business days and is largely dependent on how quickly the package clears customs of the arrival country.
Order Edits & Cancellations
If you wish to make changes to your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order updates and cancellations are not guaranteed.
Once your order is processed, there will be no way for us to edit shipping or delivery details. We cannot assume responsibility for orders that are shipped to addresses that have been incorrectly provided to us. If you need to make further updates after your order has been processed, we advise that you contact your carrier.
USPS 1-800-222-1811
UPS 1-800-742-5877
FedEx 1-800-463-3339
DHL 1-800-225-5345
Return to Sender - Refusal of Delivery
If your order is returned to us, "Return to Sender", please let us know so we can monitor for its receipt. We will not reimburse shipping fees for any orders that are returned to us. All shipping costs (whether paid by the customer or Tradlands) will be deducted from the refund along with a 10% restocking fee.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information. You can also log into your Tradlands account to view the fulfillment status and tracking information for your order.
If you get a paper, email, or phone notification that your package’s delivery was attempted and failed or that the delivery was refused by the carrier, it is the recipient's responsibility to figure out why. Delivery failures happen for a variety of reasons including no access to the drop-off area, incorrect address details, or other barriers of delivery. Please reach out to the carrier as soon as possible to reach a resolution before the item is returned to the sender. Keep in mind, initial shipping costs and re-shipping costs on refused or failed deliveries will be at the customer’s expense.
If your order is returned to us, "Return to Sender", please let us know so we can monitor for its receipt. We will not reimburse shipping fees for any orders that are returned to us. All shipping costs (whether paid by the customer or Tradlands) will be deducted from the refund along with a 10% restocking fee.
We are not held responsible for attempting to intercept a package if delivery failed or was refused. It’s in your best interest to contact the facility (your local post office, FedExc, UPS, etc) that last had your item to see if you can get it before it’s returned to us.
We offer FREE International shipping everywhere in the world on orders over $150.
For orders under $150, we offer flat rate shipping of $24.95 for all available shipping destinations.
Delivery time is estimated and depends largely on the destination country, global logistics, and customs clearance. For most countries, the estimated transit time is 10 to 15 business days. For some countries, the estimated transit time can exceed 18 to 25 days.
Customs, Taxes, and Duties
The customer is responsible for all taxes, duties, and related customs charges.
International customs forms require a phone number. Please be sure to provide a phone number during the checkout process where customs can contact you. We cannot be held responsible for failed or stalled delivery of international orders if a phone number from the customer is not present. You can update your account information here or email us at info@tradlands.com to update it for you.
Tradlands must, and will, declare the accurate value of merchandise on the international customs forms. As much as we would like to help reduce the cost of fees, we cannot by law mark any items as a "gift" or “sample” or lower the value.
Return to Sender and Refusal of Delivery
If your order is returned to us, "Return to Sender" or if you refuse delivery, please let us know so we can monitor for its receipt. We will not reimburse shipping fees for any orders that are returned to us. All shipping costs (whether paid by the customer or Tradlands) will be deducted from the refund along with a 10% restocking fee. Please read more here.
Returns and Exchanges
If you are returning or exchanging goods, please understand that you will remain responsible for all taxes, duties, and customs charges. It is your responsibility to follow up with your customs agency on any duty refunds for returned or exchanged goods.
WHAT CURRENCY ARE YOUR PRODUCTS LISTED?
All products on the website are in USD.
IF I EXCHANGE AN ITEM, DO I NEED TO PAY DUTIES ON THE EXCHANGE?
Likely, yes. Because we must declare an accurate value on the commercial invoice, it is likely customs will assess duties again. It is recommended that if you are exchanging an item, that you file a claim with your customs agency when shipping back your return package.
DO YOU PROVIDE PRE-PAID LABELS FOR INTERNATIONAL RETURNS?
Unfortunately, no. Our system is not able to generate pre-paid labels for international returns. To return items, you will need to purchase your own label. Please note, customers are responsible for all shipping costs.
HOW DO I START AN INTERNATIONAL RETURN OR EXCHANGE?
To start a return, please visit the Tradlands Returns Portal. To inquire about an exchange, please email us at info@tradlands.com. You may read more about our return and exchange policy here.
If you need to update something on your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order updates are not guaranteed.
If you need to update the shipping address on your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order updates are not guaranteed.
Once your order is processed, there will be no way for us to edit shipping or delivery details. We cannot assume responsibility for orders that are shipped to addresses that have been incorrectly provided to us. If you need to make further updates after your order has been processed, we advise that you contact your carrier.
USPS 1-800-222-1811
UPS 1-800-742-5877
FedEx 1-800-463-3339
DHL 1-800-225-5345
If you wish to cancel your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order cancellations are not guaranteed.
Once your order is processed, there will be no way for us to cancel your order. We cannot assume responsibility for orders that have been placed in error.
To find out the most updated information regarding your order, please check your order confirmation email or login to your account to view your order history.
After placing an order, you will receive two emails from us. The first email is an order confirmation and the second is a shipping confirmation. The shipping confirmation email details the carrier and tracking number for your order.
If you believe there to be an issue with your order fulfillment, please reach out to us and let us know.
If you placed the order and have not received a confirmation email from us, first check your email filters to see if we ended up in your spam folder.
If you haven’t been able to locate your order confirmation, reach out at info@tradlands.com and we’ll check up on your order to figure out what’s going on - usually it’s down to a typo in the email address :)
Delivery Holds: If your order is being held at a facility, the first thing you should do is contact that facility or the carrier to figure out why. Sometimes carriers will hold packages that are undeliverable, missing information, or require a release from customs. In these situations, the customer is responsible for recovering their package before it ships back to us. Read more about failed deliveries and return to sender shipments here.
General Transit Delays: If tracking updates on your order appear to have stopped, please understand that carriers are experiencing an increased amount of package volume, labor shortages, and supply chain disruptions. We truly appreciate your patience and apologize if your order is running later than expected. If it’s been more than 7 days from your last tracking update, please let us know. While we can’t assume responsibility for transit delays, we do care and will do our best to help out.
Orders Shipped with UPS Mail Innovations or DHL eCommerce: If your order shipped with UPS Mail Innovations or DHL eCommerce and you are concerned because you are not seeing any movement or tracking updates, read on.
UPS Mail Innovations and DHL eCommerce are services in which UPS or DHL picks up the package from our warehouse and then delivers it to USPS for final delivery.
When the package is transitioning from UPS or DHL to USPS, there is often a period of time in which customers are not seeing any tracking updates. Our experience is that the package is not lost, but is processing through a hub. The length of the transition will depend on how busy or congested that hub is.
Based on data collected from our customers with delayed deliveries from these services, the average transit time for delays can be anywhere from 15 to 20 business days.
It’s common for customers to not see any tracking updates on their parcel for long periods of time. In some cases, these updates may also not post for 10 to 15 days.
The vast majority of these delayed deliveries, estimated 98% from our experience, are not lost. Even when UPS, DHL, or USPS say these orders are lost, the parcel will ultimately resume tracking or show up as delivered within the above stated timeframes.
We know you are eager to receive your order and delays can be quite aggravating. While we cannot assume responsibility for delays in transit, we are equally determined to make sure you get your order and will do our best to help you out in the event your package is truly declared “lost-in-transit.”
From experience with UPS and USPS, oftentimes, when a package is marked as "Delivered" but the recipient can't find it, it's because USPS didn't actually deliver it.
Also from experience, in situations like these, we've learned it can typically take up to 3 business days until the package is actually delivered.
We know these things can be super frustrating, but if you have found yourself in this situation, we ask that you allow 3 more business days to see how things shake out. You may also want to contact your local postal facility for details.
As an incredibly small business, we produce in equally small batches and therefore, every garment counts at Tradlands. We know you are intentional with your purchases and aim to make sure you are happy with your investment. Should you like to make a return, please familiarize yourself with the below details.
Returns
We accept returns within 30 days of the fulfillment date (not the delivery date). All returned items must be in new, unused, and unwashed condition with all original tags and packaging intact. Returns will be inspected before the correct refund or store credit amount is issued.
Exchanges
If you would like to exchange an item, you may do so within 30 days of the fulfillment date (not delivery date).
Refunds & Store Credit
Once we received and accepted your return, we will process your refund within 5-7 business days.
Return Shipping
Return shipping costs are the responsibility of the customer. All returns must be shipped back to us within the 30-day return window. We do not assume responsibility for returns shipped back to us outside of the 30-day window or outside of the Tradlands Returns Portal and will not issue refunds, store credit, exchanges, or return these items.
Domestic customers may obtain a pre-paid shipping label from the Tradlands Returns Portal. Please note that shipping will automatically be deducted from your refund.
Unfortunately, we are not able to generate pre-paid labels for international customers at this time. To facilitate international returns, customers will need to update us with valid tracking information after creating their return on Tradlands Returns Portal.
Again, every garment counts at Tradlands. We truly appreciate your support and attention when creating a return. Sending items back to us promptly goes a long way for our small business to optimize available inventory and find our garments their forever homes. We thank you in advance.
To start your return, please visit the Tradlands Returns Portal.
Should you have any questions, don't hesitate to reach out to our customer care team.
For both Domestic and International Orders, the easiest way to initiate a return or exchange is through the Tradlands Returns Portal. If making an exchange or shopping with your exchange credit, you may be charged for the balance on price differences. You may also be charged for shipping in accordance with our policy:
Customers are responsible for all shipping costs. As such, and unless otherwise noted, shipping will automatically be deducted from the balance of your return or exchange.
Duties and taxes are the responsibility of the customer and are not eligible for a refund.
Again, If you have questions about the status of your return, feel free to reach out, we’d be happy to answer those questions.
For eligible items, the easiest way to return your gift is through the Tradlands Returns Portal. You will need the original Order No, and the Full Name and Shipping Postal Code from the original label to get started. If you need help with these details, please email us.
From the Returns portal landing page, select "Need to return a gift?" to get started. Enter the above details and follow the prompts to complete your gift return.
Once your pre-paid label has been generated, print it out and send your item(s) back to us. Upon receipt and approval of your return, you'll be issued store credit in the form of a Tradlands Gift Card.
As per our policy, returns must be done within 30 days of the fulfillment date, not the delivery date. Please note, Final Sale items are not eligible for returns and Store Credit Only items are not eligible for exchanges.
Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Additionally, specific items may be excluded from our return policy due to hygiene concerns. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top in red.
How to tell if a product is "Final Sale"
Please read the product description carefully. Details regarding "final sale" or "store credit only" exclusions are prominently displayed on the product listing in red text.
Clearance
Clearance items are final sale. Refunds, exchanges, or store credit are not available on Clearance items.
Final Sale
ALL items flagged "Final Sale", inclusive of regular priced and sale items are final sale and non-returnable. Refunds, exchanges, or store credit are not available on Final Sale items.
Sample Sale Items
Sample Sale items are final sale and non-returnable. Refunds, exchanges, or store credit are not available on Sample Sale items. No exceptions will be made on Sample Sale purchases.
Again, be sure to read the product description closely before purchasing so you are aware of the limitation of your purchase. We always include a note in the product description if the item you are purchasing is or is not eligible for returns. If you have questions about a product's return or exchange eligibility, reach out and we'll be happy to assist you.
In the interest of personal items and hygiene
Specific items may be excluded from returns due to hygiene concerns. These items include, but are not limited to: hair accessories, jewelry, cosmetics, personal care items, etc. Again, please read the product descriptions carefully to identify any returns exclusions.
Please be sure to read the product description closely before purchasing so you are aware of the limitation of your purchase. We always include a note in the product description if the item you are purchasing is or is not eligible for returns. If you have questions about a product's return or exchange eligibility, reach out and we'll be happy to assist you.
Everyone loves a good sale. Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top in red.
For domestic returns, if you don’t have access to a printer (or simply would like the convenience of not printing out your label), please take your return package to a USPS facility and present the QR code that is provided on your return confirmation summary. USPS will be able to print the pre-paid return label for you.
If you are returning items from separate orders, please use your email address to initiate your return. Doing so will allow you to create one return for items across multiple orders.
If you have created multiple returns (RMAs), please don’t combine items into one package. Doing so will compromise your return as your exchange, store credit, or refund is directly tied to the tracking number of your return shipping label.
Furthermore, combining items from multiple returns into one package may result in insufficient postage which will further compromise the delivery and processing of your return.
Please note, we are not responsible for items shipped to us that haven’t been properly shipped with their respective return label or tracking number.
Why don't we offer free returns? We understand the convenience of free returns, but as a small business, we have a different approach.
First and foremost, while we can't offer free returns in all cases, we do waive return shipping if you choose store credit instead of a refund. Opting for store credit allows us to cover the cost of return shipping while giving you the chance to select something else you love from our store.
Yes, many larger brands offer free returns; however, it's not commonly known to customers that the bulk of those returns never make it back onto shelves. Instead, they are often discarded or incinerated as disposing returned merch it's a more economical option over physically inspecting and restocking.
As a mindful brand, we don't align with the practices of discarding returns. Every garment counts and processing returns can easily cost us upwards of $15 to $18. Simply put, offering free returns in all cases is not financially or environmentally sustainable for us.
At our core, we're a small business that values quality, detail, and sustainability. Unlike mass-produced clothing companies, we manufacture in small batches and pay careful attention to these principles. We apply the same approach to thoroughly inspect all returned items to ensure they haven't been worn or washed. In doing so, we filter out returns that are a result of "wardrobing".
Wardrobing refers to the practice of purchasing, wearing, and then returning items with the intent to defraud a business. It should be noted that this practice falls into the category of Mail Fraud.
Lastly, we know purchasing clothes online can be a challenge and we are here to help you pick the right size from the start. We highly recommend reviewing our standard size guide before placing your order. If you have any questions or need sizing advice, our dedicated customer care team is always here to assist you.
Tradlands accepts all major Credit Cards, AmazonPay, ApplePay, and PayPal among others. We also accept Shop Pay and Afterpay payment installment options.
Due to the website platform we use (Shopify), customers are unable to use more than one discount code at checkout.
The following are considered "discount codes":
The following are NOT considered "discount codes":
Yes, we offer a price adjustment ONE TIME on items purchased within 7 days of your purchase date if no other discounts have already been applied (this includes pre-order and pre-sale items).
To claim a price adjustment send us an email to info@tradlands.com within 7 days of the purchase date, not of the delivery date. Price adjustments are issued as store credit. You will receive a digital gift card with the store credit amount that will never expire.
**Please Note** We do not, however, offer price adjustments on items purchased during site-wide seasonal sales where items are reduced in price (including the Anniversary Sale, Sample Sale, end-of-season sales, and holiday sales), Final Sale, or are part of the Clearance section.
Shop Pay is a 3rd-party service that provides an installment payment option to Tradlands customers. We also offer Afterpay as an additional installment Payment option.
Please Note: We are not responsible for outdated info, errors, holds, or missed payments with your Shop Pay account. Please consult with Shop Pay directly on any issues, questions, or concerns.
HOW DOES SHOP PAY WORK?
When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
WHAT PAYMENT METHODS ARE ACCEPTED ON SHOP PAY?
The installments option on Shop Pay is available on debit and credit cards.
ARE THERE LATE FEES?
No, there are no late fees if you miss a scheduled payment.
HOW DO RETURNS WORK WITH SHOP PAY?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Afterpay is a 3rd-party service that provides an installment payment option to Tradlands customers. We also offer Shop Pay as an additional installment payment option.
Please Note: We are not responsible for outdated info, errors, holds, or missed payments with your Afterpay account. Please consult with Afterpay directly on any issues, questions, or concerns.
HOW DOES AFTERPAY WORK?
When checking out with Afterpay, customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Late and declined payments
If a payment is not successfully processed on or before the due date and remains outstanding for the applicable grace period, a late fee in the amount listed on your Payment Schedule may be applied (these fees are capped at 25% of the original order value). Please read AfterPay’s Purchase Payment Agreement before finalizing your order.
HOW ARE RETURNS PROCESSED WITH AFTERPAY?
Afterpay returns follow our standard return process. Please note, refunds for Afterpay will be refunded from Tradlands to Afterpay. We cannot provide an exchange or cash refund to you directly. As soon as the refund is processed by us, it will drop into your Afterpay online account.
Need more details?
Have more questions about Afterpay? Go to help.afterpay.com.
Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.
Nope! Orders placed using Shop Pay, and Afterpay installment options are delivered within our standard fulfillment and shipping time frames. You can find more information on our shipping policies here.
While Shop Pay is only available for customers with a US billing address, the Afterpay installment payment option is internationally-friendly.
Where items are returnable, a refund will be issued in store credit or back to the original form of payment.
Please note return exclusions:
Credit Cards
For refunds back to credit cards, please keep in mind it can take 5-7 business days for the funds to show up in your statements depending on where you bank.
Store Credit
For refunds in the form of store credit a gift card will be delivered via email. We reserve the right to split or combine a refund for store credit into multiple gift cards. Refunds via store credit (gift cards) will never expire so you can use the balance until it runs out. If you want to check your balance or are missing the code, let us know and we'd be happy to send you that information.
Original Form of Payment consisting of both Gift Card and Credit Card Transactions
For customers who used a gift card and another form of payment on their purchase, we will refund you back to the original form of payment(s). Our platform will issue the amount available back onto the original gift card first, then the remainder will be applied to the secondary form of payment. No exceptions will be made.
Shipping Costs
Return shipping costs are automatically deducted from your total refund amount. Original shipping costs are non-refundable.
Please reach out at info@tradlands.com if you have questions regarding your refund.
Returns made through our online portal (U.S. customers only) are processed after your return has been delivered and evaluated at our warehouse. Your refund may take 5-7 business days to be reflected on your statement after it has been issued.
If you are returning for a store credit and have yet to receive it, please check your SPAM or junk folder. If you still haven’t received it after your return has been processed please don’t hesitate to reach out.
For International refunds, you can expect a refund or store credit sent to you via email once we have received and processed your return package. This could take up to two weeks depending on shipping and processing time. If you’d like an update on your return, just email us and we’d be happy to help.
Due to the website platform we use (Shopify), customers are unable to use more than one discount code at checkout.
The following are considered "discount codes":
The following are NOT considered "discount codes":
Yes, we offer a price adjustment ONE TIME on items purchased within 7 days of your purchase date if no other discounts have already been applied (this includes pre-order and pre-sale items).
To claim a price adjustment send us an email to info@tradlands.com within 7 days of the purchase date, not of the delivery date. Price adjustments are issued as store credit. You will receive a digital gift card with the store credit amount that will never expire.
**Please Note** We do not, however, offer price adjustments on items purchased during site-wide seasonal sales where items are reduced in price (including the Anniversary Sale, end of season sales, and holiday sales), Final Sale, or are part of the Clearance section.
If you believe to be in receipt of an item that is damaged or defective, let us know right away at info@tradlands.com. Please make sure to include photos and a detail description of the issue so that way we may quickly escalate and deliver on a solution.
First and foremost, we truly apologize if you received an incorrect item. While we do our best to mitigate these issues, they may happen from time to time. We understand it’s a huge inconvenience and truly appreciate your cooperation while we work to make it right.
If you are in receipt of a mis-shipped order, please follow the below steps to facilitate a resolution:
Double Stitched Rewards is our way of showing our appreciation for your loyalty. You’ll earn points for activities on our site, like referrals and purchases. You can use your points to earn discounts on purchases, therefore, the more you collect the more rewards you can redeem.
Anyone with a Tradlands account is automatically enrolled in Double Stitched Rewards. Log in to an existing or create a new one here.
How to earn points
Those enrolled in the Double Stitched Rewards program can earn points for all sorts of activities, including making purchases, following us on social media, referring friends, and leaving reviews. To see all the ways you can earn points click here.
There are no limits to the number of points you can earn.
When you log into your Tradlands account to view your Double Stitched Rewards, you may notice your points are categorized into different statuses. Here's why:
Please note, you will see a reduction in points when you or someone you referred returns a purchase on which points were earned.
How to redeem points
Redeem points for rewards by logging into your Tradlands account. Select the tab titled Get Vouchers. Depending on how many points you've racked up, you can claim rewards vouchers for up to $25.
Once you redeem points for a voucher, you will receive a special single-use discount code that can be applied at checkout.
Please note, rewards vouchers are discount codes and cannot be combined with any other vouchers or discount codes at check out. Read more about applying discounts here.
Using rewards vouchers
Your rewards voucher is a special single-use discount code. Once redeemed at checkout, you will not be able to refund any points back to your account.
Should you have an unused rewards voucher and would like to have the points refunded back to your account, just email us.
Please note, rewards vouchers are discount codes and cannot be combined with any other vouchers or discount codes at check out. Read more about applying discounts here.
What happens to your points when you return a purchase
If you return an order in full (not partially) for which a rewards voucher was used, your points are automatically refunded back to your account.
If you return an order partially for which a rewards voucher was used, your points will not be refunded back to your account as your voucher will still apply to the balance of your order.
Points earned on orders will be removed from your account if those purchases are returned. For instance:
Opting out of Double Stitched Rewards
If you no longer wish to participate in Double Stitched Rewards, please contact us and we'll be happy to accommodate your request. Once your account is deactivated, you will lose all of your points and any active rewards vouchers - this process cannot be undone.
If later, you wish to re-enroll in Double Stitched Rewards, just contact us. Please know that you will be starting over from zero. There is no way to reinstate points or vouchers that may have previously been earned.
You love Tradlands and you know people who would love us too. As a small brand, we depend hugely on referrals to get our message out. Thank you.
To earn points for spreading the word, share your unique referral link with your friends and followers.
When your referral makes a qualifying purchase, you'll receive 3000 points (the equivalent of a $30 rewards voucher).
Please note: Points earned on referrals follow the 30-day approval process. If your referral cancels or returns their purchase, pending points will be removed from your account. You can learn more about earning points here.
We have an amazing online community that continues to grow :)
To earn points for following Tradlands on social media:
If you already follow us, simply unfollow then follow again so you get points for the action.
Your feedback helps us and other Tradlands customers. We sincerely appreciate the time you take to share your thoughts.
After making an online purchase with Tradlands, you will receive a product review email after 35 days. Upon responding to the review email, points are automatically attributed to your account.
Please note: Points will not be earned on reviews submitted through the website. We are not able to manually apply points to your account for reviews not submitted via the email request. You must submit your review through the email request that is sent to you.
It can sometimes take a few minutes for us to process your activity and update your points.
If you still don't see your points reflected in your account in 24-48 hours, feel free to reach out to us.
Sample sale items are mostly new or can have slight imperfections. These are sometimes samples and retired styles or fabrics. The imperfections are still wearable and most items are close to perfect.
Please note items may be mis-labeled with the wrong size tag or have no label at all. Rest assured you are receiving Tradlands products in the size ordered.
Discount codes, vouchers, promo codes, and gift cards cannot be applied. If you use a discount code or gift card your order will be canceled without notice.
We are not able to change or cancel orders so please double check your order before check out as ALL SALES ARE FINAL.
Again, ALL SALES ARE FINAL. No returns, exchanges, credits, or replacements will be issued for sample sale orders. No exceptions will be made.
We cannot hold orders or reserve products. Items in your cart are not "reserved" and can be purchased by other shoppers. Furthermore, due to the high-volume of traffic and orders, we are not able to confirm availability of specific items.
Despite our best efforts, given the speed and volume of orders, there is a chance specific items can be over-sold. Should that be the case, we'll reach out to you.
And lastly, we are a small team and doing our very best to make this sale run as smoothly as possible. Our inventory may run out quickly and, as much as we wish we could make products available for everyone, we can't promise how long inventory will last. We ask for your kindness and patience as we work through inquiries, inventory, and orders.
We’ll do our best to reply to questions, but due to a high volume of messages, it may take us 2 business days to get back to you.
Again, due to the high volume of orders, it may take up to 5 business days to process your order, especially if you purchase a grab bag with your order. Our small team will do our very best to ship your orders as quickly as possible.
Terms and Conditions for Free Shipping Welcome Discount
Eligibility: This free shipping welcome discount is available for orders shipped within the United States only.
Minimum Purchase Requirement: A minimum purchase amount of $150 is required to qualify for free shipping.
Usage Limit: This discount can only be used once per customer.
Combining Offers: The free shipping discount can be combined with other offers and promotions.
Amendments: We reserve the right to modify or terminate these terms and conditions at any time without prior notice.
Non-Transferable: This discount is non-transferable and cannot be exchanged for cash or credit.
By using the free shipping welcome discount, you agree to abide by these terms and conditions.
Our Black Friday and Cyber Monday (BFCM) sale will run from November 27th to November 31st.
One of the key highlights of our BFCM sale this year is the extension of our return window. Instead of the usual 30 days, we are extending it to 45 days (day of purchase, not the delivery date) for all eligible purchases made during the BFCM promotion period.
Orders placed during our BFCM promotion will be eligible for exchange only. We won't be accepting returns for a refund, but we'll gladly assist you with exchanging your purchase for a different product or size if needed.
If you would like to initiate an exchange, please check our return & exchange portal here.
Additionally, you cannot combine BFCM discounts with any other discounts or gift cards.
If you'd like to get early access to our Black Friday deals and find answers to other questions, please visit the page here.
If you have any additional questions, please don't hesitate to contact us at info@tradlands.com.
We are excited to launch our wholesale program for this upcoming Fall/Winter 2023 Season. To inquire about wholesale opportunities, please email us at info@tradlands.com.
We are excited to launch our wholesale program for this upcoming season. To inquire about wholesale opportunities, please email us at info@tradlands.com.
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