4.8
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Rang to book our holiday with Newmarket and spoke to Lorraine who was very informative and helpful. She was very friendly and discussed our holiday options thoroughly with us. We were then able to book with confidence. Really looking forward to what will be an amazing holiday.
Just made a change to an existing booking over the phone. We spoke with LINDA, who was quickly understood our request and explained clearly the process. The change was completed with prompt follow-up phone-backs and e-mails. We found LINDA helpful and professional throughout. Thank you.
Spoke to Neil, on the phone, as I was having trouble making a payment on line. Very helpful and patient, rang me back when he said he would, went through everything and I ended up booking another holiday as well for 2026!
Booked a long haul holiday for 2026 in January this year; stated would want to upgrade from Virgin Atlantic Economy to Economy Delight - at 6ft2in. tall need the extra legroom. Newmarket advised prices for flight upgrades not yet available but recommended booking holiday as limited places available. Have now been advised that a flight upgrade to 'Economy Delight' will be just twice the price advertised on Virgin Atlantic website. Newmarket do advise on their FAQ's that price comparisons can be misleading but a near doubling of airlines cost to upgrade appears unreasonable. Just beware........
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
4.8
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I phoned Newmarket Holidays yesterday morning to get more detailed information of one of the holidays from the brochure. I spoke with Neil who was exceptionally helpful over the phone providing available dates, flight times and costs. I received a quote via email and after discussing it with my partner, decided to go ahead and book the holiday for later in the year. I phoned back to Newmarket Holidays in the afternoon and surprisingly I was answered by Neil again who remembered me from earlier. We were able to process the booking very quickly and without any fuss. The whole experience was stress free and quite enjoyable. Having previously been on a Newmarket Holiday and having had a wonderful time, I have every confidence that this forthcoming holiday will be equally as good, if not better. The staff and guides have all been very helpful and considerate and the holidays are very good value.
Date of experience: March 12, 2025
Reply from Newmarket Holidays
Thank you for your kind review and for sharing your positive experience with Newmarket Holidays. We are delighted to hear that you found Neil to be so helpful and that he remembered you from your earlier call. It is wonderful to know that you found the booking process to be stress-free and enjoyable. We are committed to providing our customers with excellent service and we are thrilled that you have had such a positive experience. We are confident that you will have a wonderful time on your upcoming holiday and we look forward to welcoming you back in the future.
Lee-Anne
I rang Newmarket this afternoon with a query before I made my final payment. I needed a response fairly urgently and sure enough Michael got back to me within a few minutes and was very helpful. Thank you.
Date of experience: March 13, 2025
Reply from Newmarket Holidays
We appreciate you taking the time to share your positive experience. We're glad to hear that Michael was able to assist you promptly and provide the helpful information you needed. We strive to provide our customers with excellent service and we're pleased to know that we met your expectations.
Lee-Anne
TEE most helpful and friendly in recovering my booking reference and associated documents, which had been inadvertently deleted from my e-mail file.
Date of experience: March 13, 2025
Reply from Newmarket Holidays
We appreciate your kind words. We are glad to hear that you had a positive experience and that our team was able to assist you in recovering your booking reference and associated documents.
Lee-Anne
Lorraine made me feel valued and did a great job of fixing me up with my ideal holiday
Date of experience: March 08, 2025
Reply from Newmarket Holidays
We are thrilled to hear that Lorraine was able to help you plan the perfect holiday. It's wonderful to know that she made you feel valued and understood your needs. We appreciate your kind words and will share your feedback with Lorraine.
Lee-Anne
Linda answered the phone re making my final payment for my holiday.
She was very respectful, asking me what l would like to be called.
Linda was very pleasant, helpful and patient.
Date of experience: March 13, 2025
Reply from Newmarket Holidays
We are delighted to hear that you had a positive experience making your final payment. We appreciate your kind words about Linda. It is wonderful to hear that she was respectful, helpful, and patient. We hope you have a wonderful holiday.
Lee-Anne
Linda was very helpful with all my enquiries and was a pleasure to speak to
Date of experience: March 13, 2025
Reply from Newmarket Holidays
We're delighted to hear about your positive experience. We appreciate your kind words about Linda's assistance. We strive to provide excellent customer service and are glad you found it helpful.
Lee-Anne
I rang Newmarket for an up to date Ocean Cruise book. Spoke to Bree who was very helpful as I have today today received 2024-2025, 2024-2026 and 2026-2027. Festive Holidays included, as well as European River Cruises 2025-2026. Everything I need.
Date of experience: February 26, 2025
Reply from Newmarket Holidays
We appreciate your kind words and are thrilled to hear that Bree was able to provide you with the information you needed. We strive to offer our customers a comprehensive selection of travel options, and we're glad you found everything you were looking for.
Lee-Anne
Booked a long haul holiday for 2026 in January this year; stated would want to upgrade from Virgin Atlantic Economy to Economy Delight - at 6ft2in. tall need the extra legroom. Newmarket advised prices for flight upgrades not yet available but recommended booking holiday as limited places available. Have now been advised that a flight upgrade to 'Economy Delight' will be just twice the price advertised on Virgin Atlantic website. Newmarket do advise on their FAQ's that price comparisons can be misleading but a near doubling of airlines cost to upgrade appears unreasonable. Just beware........
Date of experience: March 13, 2025
I spoke to Neil who went through the holiday etc and answered the many questions I had. I have been on a Kenyan Safari with Newmarket Holidays and had a very good trip.
Date of experience: March 03, 2025
Reply from Newmarket Holidays
Thank you for taking the time to share your positive experience. We're delighted to hear that you had a wonderful time on your Kenyan Safari and that Neil was able to answer all your questions. We appreciate your kind words and hope to welcome you back for another adventure soon.
Lee-Anne
Spoke to Neil, on the phone, as I was having trouble making a payment on line. Very helpful and patient, rang me back when he said he would, went through everything and I ended up booking another holiday as well for 2026!
Date of experience: March 12, 2025
Reply from Newmarket Holidays
We're delighted to hear about your positive experience with Neil. It's wonderful to know that he was able to assist you with your payment issue and even help you book another holiday. We strive to provide exceptional customer service, and we're thrilled that Neil exceeded your expectations. Thank you for sharing your feedback.
Lee-Anne
Excellent service from Neo. Helpful and friendly. Good value for holiday.
Date of experience: March 13, 2025
Reply from Newmarket Holidays
Thank you for your positive feedback. We're thrilled to hear you had a great experience with our service. We appreciate your kind words about Neo.
Lee-Anne
Date of experience: March 11, 2025
Reply from Newmarket Holidays
We're so glad we could assist you! Wishing you a fantastic holiday when the time comes—enjoy every moment!
Lee-Anne
Everyone I have spoken to has been well informed and helpful and above all patient .
Date of experience: March 12, 2025
Reply from Newmarket Holidays
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to provide you with the information and support you needed. We strive to offer excellent customer service and are glad that our efforts have been recognized.
Lee-Anne
I was given a lot of advice and information regarding my future trip to Graceland. I am so excited now to fulfil a dream I've had for a long time
Date of experience: March 12, 2025
Reply from Newmarket Holidays
We are so happy to hear that you are excited about your upcoming trip to Graceland! We strive to provide our customers with the best possible experience and are thrilled that we were able to help you plan your dream trip. We hope you have a wonderful time!
Lee-Anne
Just book my safari. Easy and communication was great. Can’t wait to go!!!
Date of experience: March 12, 2025
Reply from Newmarket Holidays
We are thrilled to hear that you had a positive experience booking your safari with us. We appreciate your kind words about our communication and look forward to providing you with an unforgettable adventure.
Lee-Anne
Date of experience: March 12, 2025
Reply from Newmarket Holidays
Thank you for your kind words! We hope you're all set for your holiday and that it's everything you’ve planned for and more. Enjoy!
Lee-Anne
Lucy who took my booking was friendly helpful and very competent the booking process was very easy and now I am hoping my holiday in September will be just as good
Date of experience: March 12, 2025
Reply from Newmarket Holidays
Thank you for your kind words! We're so pleased to hear you had a positive experience booking your holiday with us. We're glad you found the process easy and hope you have a wonderful time on your trip in September.
Lee-Anne
Booking went fine until paying. Site claims only credit card not accepted is American express but neither is MasterCard!
Date of experience: March 12, 2025
Reply from Newmarket Holidays
Thank you for your review. We definitely do accept Mastercard so we are surprised to read this and will investigate accordingly.
We wish you a happy holiday but if you need anything in the meantime, don't hesitate to let us know.
Ian
Great dealing with Neil explaining all about future holiday to Japan.
Date of experience: March 12, 2025
Reply from Newmarket Holidays
We're thrilled to hear you had a positive experience with Neil. We appreciate your kind words and are glad he was able to provide you with helpful information about your upcoming trip to Japan.
Lee-Anne
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