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Jerusalem Sandals Reviews 2,099

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TrustScore 4.5 out of 5

4.5

Shoe Store
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Rated 1 out of 5 stars

We received the sandals, and were very pleased with their quality, but unfortunately were too small. I’ve contacted the company twice, to try to get help with a return (as we are not in a straight forward return situation), and have gotten zero response back. We now have this great pair of sandals, that we’d love to exchange for the right size, but the company remains silent. This is very disappointing, as this seems to be a pretty large enterprise, with seemingly good communication and high standards of customer service. If a team member is reading this review and could help us out, please email us back.

Rated 5 out of 5 stars

The quality of the sandals and comfort is exactly what I was looking for. I had to make a return for a larger size. No Problem! I got the new size and I am very happy

Rated 5 out of 5 stars

This is the second pair I have purchased over the past year. The quality and comfort are tops above many high end name brands out there. The mix of style and comfort is watch keeps me raving about Jerusalem sandals.

Rated 5 out of 5 stars

I just love the damn sandals the first time i saw them i couldn't stop thinking about them i just had to get them plain and simple

Company details

  1. #25 of 75 best companies in Shoe Store
  2. #44 of 109 best companies in Fashion Accessories Store
  3. #10 of 22 best companies in Handbags Shop
  4. #2 of 9 best companies in Leather Goods Store

Written by the company

Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 81% of negative reviews

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How this company uses Trustpilot
Rated 1 out of 5 stars
Verified

Zero response on return request

We received the sandals, and were very pleased with their quality, but unfortunately were too small. I’ve contacted the company twice, to try to get help with a return (as we are not in a straight forward return situation), and have gotten zero response back. We now have this great pair of sandals, that we’d love to exchange for the right size, but the company remains silent. This is very disappointing, as this seems to be a pretty large enterprise, with seemingly good communication and high standards of customer service. If a team member is reading this review and could help us out, please email us back.

Date of experience: March 13, 2025

Reply from Jerusalem Sandals

Thank you so much for your kind words about the quality of our sandals — we’re truly sorry to hear that the size didn’t work out and even more so that your emails didn’t receive a response. That’s not the experience we want any of our customers to have, and we sincerely apologize for the oversight.

The good news is that our return and exchange process is very easy to use. You can get started right away by visiting our returns portal here: https://jerusalemsandals.com/apps/returns.

That said, I’d like to personally make sure you’re taken care of. If you still need any assistance or your situation isn’t straightforward, please email us directly at support@jerusalemsandals.com — and I’ll make it a priority to reply to you as soon as possible.

We appreciate your patience and would love to get you into the perfect size soon!

Warm regards,
Phil

Rated 5 out of 5 stars
Verified

Love the sandals!!

Love the sandals! Wonderful craftsmanship and I love the origin story of the owners. Also appreciate the follow up after receiving my sandals.

Date of experience: April 08, 2025

Rated 5 out of 5 stars
Verified

Finally, sandals that look and feel amazing!

This is the second pair I have purchased over the past year. The quality and comfort are tops above many high end name brands out there. The mix of style and comfort is watch keeps me raving about Jerusalem sandals.

Date of experience: April 07, 2025

Rated 5 out of 5 stars
Verified

Beautiful and well made sandals

Beautiful and well made sandals.
Wanted some sandals however with no zipper and none of the pics showed the back of the sandal that would show the zipper.
I kept them anyway

Date of experience: April 01, 2025

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